After checking into the hotel, I discovered a fully naked man unconscious in the hallway in front of my room. I decided not to stay and the hotel said they would issue a refund if I contacted them the following day. I did so, and now they are telling me that the booking was handled through a third party. I’ve had no refund at this point and am deeply disturbed by the scene at this hotel.
Lisa Garside
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October 20, 2024
Stayed 1 night and would never go back. 2 single mattresses pushed together with no topper - so felt the crack. Mattresses need replacing, felt every spring. Mattress protection old and dirty. Stains on carpet. Tape holding bath panel together. No iron. No plug sockets near bed so could not charge phone near where I slept. Beautiful location but crap hotel
Lorraine Brown
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November 06, 2024
We booked two nights in a deluxe room and were allocated a room on the second floor. The first night we were kept awake by the occupants of neighbouring room coughing and using and flushing the toilet almost every hour. We asked to move to an alternative room for the second night which was granted, also on second floor. Again we were kept awake by loud talking and when it eventually went quiet the new neighbouring occupants began coughing and snoring. We left at 2am and drove home. The sound proofing in these rooms is non existent with each room having interconnecting doors which may aid the transmission of noise. Such a shame as the hotel staff were very friendly but a relaxing weekend away was far from what we experienced. Definitely wouldn't return.
Elizabeth Mullins
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November 24, 2024
Generally the staff were mostly pleasant. The hotel is worn, and in need of some maintenance. The cleaning in the room is okay but not the best I have ever seen either. There are no plug sockets by the bed either. I could get past all of that for the price and was considering returning until we had an issue with the breakfast.
When we checked in, I swear the lady at reception told us breakfast was included. I checked my receipts and I couldn't see anything about it. First morning we went and had the buffet and a cooked breakfast. No one said anything. Second morning, a lady loudly corrected us that we didn't have breakfast included. She was quite loud about it when she didn't need to be. She made it a bit embrassing. My sister duly paid at the desk but - we were made to feel like criminals of museli. The breakfast is also a bit expensive. To have a cooked breakfast you get 1 sausage, 1 egg, 1 bacon, 1 hash brown, half a tomato, some shrivelled mushrooms and a generous portion of beans but at 6.50 on top of the buffer (8.50) that's 93p per item on the plate. The bread is thin slice and store bought.
We paid full whack for breakfast - despite the confusion. I don't think my sister argued it but as she paid because I was eating but it just felt a bit like a scam and money grabbing. We were not told, eat and then pay or apologies for the confusion have 20% off or anything like it. We were made to feel embrassed over some museli. We were not offered any kind of upgrade on our room and had a fantastic view of the car park, even though the hotel wasn't full, which is fine but here is the kicker for me - I doubt I will return here because of the breakfast thing. It made the cost of a cheap room extortionate. My feeling is that they are making the most from the customers they have and I wonder if they looked after the customers they got they would have more in the first place.
Don't have the breakfast would be my advice guys - unless it's definitely included. Hotel need to make that clearer, and look after customers they get in low season.
Amy Edmonds
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August 15, 2024
HIGHLY RECOMMEND!! We’ve just got married at this beautiful venue and we can’t thank Louise and all of the amazing staff that work here enough! Their attention to detail was second to none! Everything about the day was amazing and absolutely flawless! Everything was above and beyond our expectations, nothing was too much! We stayed the whole weekend to soak it all in and all the staff are so lovely and friendly! The setting is beautiful and I highly recommend anyone wanting to get married, visit this venue because you will not be disappointed! We had the absolute best day and weekend and want to do it all again! The food, hotel rooms, view, pool and staff are brilliant! We will be back for sure! Thank you again 🩵
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After checking into the hotel, I discovered a fully naked man unconscious in the hallway in front of my room. I decided not to stay and the hotel said they would issue a refund if I contacted them the following day. I did so, and now they are telling me that the booking was handled through a third party. I’ve had no refund at this point and am deeply disturbed by the scene at this hotel.
Stayed 1 night and would never go back. 2 single mattresses pushed together with no topper - so felt the crack. Mattresses need replacing, felt every spring. Mattress protection old and dirty. Stains on carpet. Tape holding bath panel together. No iron. No plug sockets near bed so could not charge phone near where I slept. Beautiful location but crap hotel
We booked two nights in a deluxe room and were allocated a room on the second floor. The first night we were kept awake by the occupants of neighbouring room coughing and using and flushing the toilet almost every hour. We asked to move to an alternative room for the second night which was granted, also on second floor. Again we were kept awake by loud talking and when it eventually went quiet the new neighbouring occupants began coughing and snoring. We left at 2am and drove home. The sound proofing in these rooms is non existent with each room having interconnecting doors which may aid the transmission of noise. Such a shame as the hotel staff were very friendly but a relaxing weekend away was far from what we experienced. Definitely wouldn't return.
Generally the staff were mostly pleasant. The hotel is worn, and in need of some maintenance. The cleaning in the room is okay but not the best I have ever seen either. There are no plug sockets by the bed either. I could get past all of that for the price and was considering returning until we had an issue with the breakfast. When we checked in, I swear the lady at reception told us breakfast was included. I checked my receipts and I couldn't see anything about it. First morning we went and had the buffet and a cooked breakfast. No one said anything. Second morning, a lady loudly corrected us that we didn't have breakfast included. She was quite loud about it when she didn't need to be. She made it a bit embrassing. My sister duly paid at the desk but - we were made to feel like criminals of museli. The breakfast is also a bit expensive. To have a cooked breakfast you get 1 sausage, 1 egg, 1 bacon, 1 hash brown, half a tomato, some shrivelled mushrooms and a generous portion of beans but at 6.50 on top of the buffer (8.50) that's 93p per item on the plate. The bread is thin slice and store bought. We paid full whack for breakfast - despite the confusion. I don't think my sister argued it but as she paid because I was eating but it just felt a bit like a scam and money grabbing. We were not told, eat and then pay or apologies for the confusion have 20% off or anything like it. We were made to feel embrassed over some museli. We were not offered any kind of upgrade on our room and had a fantastic view of the car park, even though the hotel wasn't full, which is fine but here is the kicker for me - I doubt I will return here because of the breakfast thing. It made the cost of a cheap room extortionate. My feeling is that they are making the most from the customers they have and I wonder if they looked after the customers they got they would have more in the first place. Don't have the breakfast would be my advice guys - unless it's definitely included. Hotel need to make that clearer, and look after customers they get in low season.
HIGHLY RECOMMEND!! We’ve just got married at this beautiful venue and we can’t thank Louise and all of the amazing staff that work here enough! Their attention to detail was second to none! Everything about the day was amazing and absolutely flawless! Everything was above and beyond our expectations, nothing was too much! We stayed the whole weekend to soak it all in and all the staff are so lovely and friendly! The setting is beautiful and I highly recommend anyone wanting to get married, visit this venue because you will not be disappointed! We had the absolute best day and weekend and want to do it all again! The food, hotel rooms, view, pool and staff are brilliant! We will be back for sure! Thank you again 🩵